Due to COVID-19 measures enacted in the State of Washington, USA, LoadingReadyRun's fulfillment centre may occasionally experience delays in shipping your order. Thanks for your patience and your support!
Fulfillment Handled by Penny Arcade
After many years of running the store ourselves, we have now partnered with PA to handle the fulfillment of our online sales. This allows us to provide cheaper and faster shipping, even to our fans in Canada! PA's shipping staff are committed to making sure you are satisfied with your order, and we have complete faith in them. Your orders are in good hands! This does mean that we are no longer able to fulfill special requests, since we don't actually handle the items ourselves. Hopefully we can see you at a convention!
To the United Kingdom:
Due to the changes in the United Kingdom’s VAT tax as a result of Brexit, as of 01/01/2021, we can no longer sell or ship any orders to the United Kingdom. We are hoping to be able to offer shipping to the UK in the future, but currently have no timeline for when that will be possible.
To the USA:
Standard Shipping, which uses a variety of carriers, typically takes 3-7 business days for delivery. When using an expedited shipping method such as UPS 3-Day or UPS Next Day, please remember that our warehouse requires 1-2 business days for order processing. Thus, expect a UPS Next Day shipment to arrive two days after the order was placed. For 3 Day, look for the package after 4 days.
Standard International Shipping - 2-4 weeks
First Class International - 3-5 weeks
Priority Mail International - 2-3 weeks
Express Mail International - 1-2 weeks
To other countries:
International and military orders may experience delays in shipping due to inbound and outbound processing.
Many countries charge import duties and customs fees. These can vary widely. The recipient of your order will be responsible for any and all customs fees and duties. The whole customs clearance process can also cause delays beyond the shipping timelines listed above and while we're sorry when these delays happen, they are outside of our control. I know, they frustrate us too!
Penny Arcade does not ship orders on the following US holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving and the following Friday
- Christmas Day
Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.
Please note that UPS does not ship to PO Boxes. No tracking is available for First-Class International or Standard International Shipping Orders.
Please contact customer service if you need help or have any additional questions.