To European Union and United Kingdom customers:
For our UK and EU customers, please note that due to new laws and regulations, you may be charged a customs fee once your package is delivered to your national postal service. We do not have any control over the cost of this, as it is calculated by your customs agency. This is a non-refundable charge, as it is calculated and collected by the customs agency. If you have any questions, please feel free to reach out to our customer service team!
Due to COVID-19 measures enacted in the State of Washington, USA, our fulfillment centre may occasionally experience delays in shipping your order. Thanks for your patience and your support!
Fulfillment Handled by Penny Arcade
After many years of running the store ourselves, we have now partnered with PA to handle the fulfillment of our online sales. PA's shipping staff are committed to making sure you are satisfied with your order, and we have complete faith in them. Your orders are in good hands! This does mean that we are no longer able to fulfill special requests, since we don't actually handle the items ourselves. Hopefully we can see you at a convention!
To the USA:
Standard Shipping, which uses a variety of carriers, typically takes 3-7 business days for delivery. When using an expedited shipping method such as UPS 3-Day or UPS Next Day, please remember that our warehouse requires 1-2 business days for order processing. Thus, expect a UPS Next Day shipment to arrive two days after the order was placed. For 3 Day, look for the package after 4 days.
Standard International Shipping - 2-4 weeks
First Class International - 3-5 weeks
Priority Mail International - 2-3 weeks
Express Mail International - 1-2 weeks
To other countries:
International and military orders may experience delays in shipping due to inbound and outbound processing.
Many countries charge import duties and customs fees. These can vary widely. The recipient of your order will be responsible for any and all customs fees and duties. The whole customs clearance process can also cause delays beyond the shipping timelines listed above and while we're sorry when these delays happen, they are outside of our control. I know, they frustrate us too!
Penny Arcade does not ship orders on the following US holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving and the following Friday
- Christmas Day
Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.
Please note that private couriers (UPS, FedEx, DHL, etc.) do not ship to PO Boxes. No tracking is available for First-Class International or Standard International Shipping Orders.
Please contact customer service if you need help or have any additional questions.