Fulfilment Handled by Penny Arcade 

After many years of running the store ourselves, we have now partnered with PA to handle the fulfilment of our online sales. This allows us to provide cheaper and faster shipping, even to our fans in Canada! PA's shipping staff are committed to making sure you are satisfied with your order, and we have complete faith in them. Your orders are in good hands! This does mean that we are no longer able to fulfil special requests, since we don't actually handle the items ourselves. Hopefully we can see you at a convention!

Delivery Times

To the USA:

Standard Shipping, which uses a variety of carriers, typically takes 3-7 business days for delivery. When using expedited shipping method such as UPS 3-Day or UPS Next Day, please remember that our warehouse requires 1-2 business days for order processing. Thus, expect a UPS Next Day shipment to arrive two days after the order was placed. For 3 Day, look for the package after 4 days.

International and military orders may experience delays in shipping due to inbound and outbound processing.

To Canada:

Standard International Shipping - 3-6 weeks
First Class International - 3-5 weeks
Priority Mail International - 2-3 weeks
Express Mail International - 1-2 weeks

Holiday Schedule

Penny Arcade does not ship orders on the following US holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving and the following Friday
  • Christmas Day

Holiday Order Deadlines:

For delivery before Christmas, make sure you place your order by midnight on these shipping deadlines:

  • US Domestic:

    • Standard Post - December 13th
    • First Class - December 8th
    • Priority Mail and UPS Ground - December 14th
    • UPS Next Day Air - December 19th

    International*:

    • First-Class - November 28th
    • Priority Mail - December 7th
    • Express Mail - December 13th

* Please allow an additional week for shipments to Africa, South America and Central America.

 

Shipping Rates

Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.

Shipping Restrictions

Please note that UPS does not ship to PO Boxes. No tracking is available for First-Class International or Standard International Shipping Orders.

Customer Service

Please contact customer service if you need help or have any additional questions.